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[ Warranties |
Return Form
| Privacy Policy ]
Customer
Satisfaction Guarantee:
You may return any item purchased on our Web site for any reason,
within the first 30 days. We'll gladly exchange your product or
give you a refund for the full amount of the merchandise - whichever
you prefer. No restocking fees. No questions asked. Your only cost
is the shipping fee back to us.
Our
factory store offers two categories of products for sale:
Specials
These are products that are reduced in price due to small physical
imperfections or damaged packaging, are unused returns from our dealers,
or are no longer in production. All of them meet our
original specifications and, unless specifically noted otherwise,
carry the original factory warranties.
Since the availability of this category of products changes frequently,
we only show what is in stock at the time you are looking at this
site. Since we are unable to predict which and how many products
we will have available the next time you revisit the site, we are unable
to offer the following:
- Rain checks
- Special orders
- Layaways,
deposits or holds
Our latest technology
These are all current models and are not remanufactured. If a product is not in stock, a message appears telling
you that. You can request to be notified when it is in stock and
we will send you an e-mail, or you may check back with us later.
Our goal at
Harman Audio is to provide high-end audio components for your home
at a good value. If you are not satisfied with your purchase, please
let
us know immediately so we can find a product that will satisfy
you. You may also contact
Customer Service by phone at 516-682-6438
or via
E-mail.
Harman Audio Customer Support Return and Exchange Policies
When you receive your order, please inspect all packages for items such as remotes, manuals and cables, or any applicable accessories for the product(s) ordered. If the merchandise is not being installed right away, please power up or play the merchandise. Please be sure to save the box, and the shipping carton and its packing material, in the unlikely event that you’ll need it for a return shipment.
If you require any assistance, please send an e-mail to
harmanaudio@harman.com and provide the order confirmation number with a brief explanation of your issue.
Return and Exchange Policies
· A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization will be returned to the customer at his or her expense.
· We will only issue a prepaid shipping label for exchanges.
The customer will have to pay all freight expenses when returning merchandise for a refund.
· We will issue a refund or exchange less freight charges as long as the request is made within 30 days of the shipping date, the merchandise is returned in the same condition as it was when shipped, and is received in the original packing material and with all of its accessories such as: remote control, cables, antennas, connectors, brackets and owner's manuals. The merchandise returned will be inspected when it arrives at the warehouse and you will be charged for anything missing.
Note: Errors or oversights when placing orders (wrong model, size, feature, color, unit of measure [each, single, pair, system), or mismatched left or right speakers are the sole responsibility of the customer who accepts all associated expenses.
To Return or Exchange a Product
1. Please use this link to submit a request form: http://www.harmanaudio.com/Returns/returnauthrequest.asp.
By submitting this form, you will reach a customer service representative who will contact you about your request. A return authorization number (RA#) will be provided to you by our customer support center.
2. Please write the RA# (RA# XXXXXX) in LARGE, BOLD type on the outside of the carton. (If the RA# is not present in the body of the return address or clearly visible on the carton, it will be refused and returned back to you.)
3. Please take your package to your local UPS facility (you may even be able to ship via UPS from your workplace). You can use the UPS link below to locate a local drop-off center near you to ship your product
http://dol.ups.com/using/services/locate/locate, or call 1-800-PICK-UPS (800-742-5877).
Important Notice: On March 20 our warehouse moved to a new location (below) and our previous location in Phoenix will no longer accept packages. Please do not return anything to Phoenix
New location:
Harman International
RA# XXXXXX
4475 S Fulton Parkway, Building # 6; Suite: 100;
Atlanta, GA 30349
Return Authorizations are only valid for 30 days from the date issued. Replacement merchandise will not be reserved for more than 30 days past the issuance of the RA. Merchandise received past the return period may be refused and returned. Notification will be sent to the e-mail and/or billing address you provided should your return not be accepted.
Note: We cannot be responsible for e-mail or mailing addresses that are incorrect, changed, filtered, unread or no longer valid.
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