Frequently Asked Questions
Where can I find an owner's manual?
Shopping & Ordering
When will my order arrive?
Click here for more information.
How do I order?
On-line ordering is possible on the site 24 hours a day, 7 days a week. To find products, select product types from the categories in the Browse section of the site. Product descriptions, including pricing, will be shown. You can select items to place in your Shopping Cart that you can later delete, update, and purchase. Once you are ready to buy, enter your name, address, and credit card information and submit the order.
In some cases, you might not be able to connect to the server if you are using certain versions of browsers or firewalls that do not allow communication through secure servers. If that is the case, or you would rather place your order by phone, please call us at (877) 871-6755 Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET), Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET).
Does the site handle international orders?
Presently, we are not able to ship orders placed on the Web site to international locations.
What if I want to cancel or change my order?
You can cancel or alter your order up until you submit the order. If your order has already been submitted, please contact the Customer Service Center (877) 871-6755 Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET), Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET) to cancel or alter the order.
What if I have a problem with my order?
Please e-mail our Customer Service Center, including your name and order number, if it has already been placed or call our toll-free customer service number (877) 871-6755 Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET), Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET) if you have any questions or concerns about your order.
When will my credit card be charged?
Your credit card will be charged once your order has been placed and we have fulfilled your order.
What order confirmation will I receive?
Once your order has been entered, you will receive a printable order confirmation screen detailing your order. Once the order has been processed in our system, you will receive an e-mail notification with order details.
I can't find products on the site that I know Harman carries. What should I do?
This site is geared toward discontinued and overstocked products (although all are first-quality) so not all of our products are on this site. Check back frequently, as our on-line product mix is constantly changing.
How do I get replacement parts?
If you need parts for products you have ordered, e-mail our parts department and describe the problem.
How do I redeem a coupon or promotion code?
To redeem your coupon or promotion code, please enter a valid code in the "Enter your coupon or promotion code" field in the shopping cart and click the "recalculate" button to see your discounted price. Please note that coupon or promotion codes are valid only on new or current products at www.harmanaudio.com. These discounts are NOT valid on any products listed on our Clearance pages, or on our Factory Reconditioned products.
How can I get information on orders I previously placed?
Customers with an account on the site are able to view account and order history by entering your user ID and password. Order details will be shown, specifically sales order number, order date, product quantity and price, order amount, shipping status and shipping tracking number. To check on shipping status, you can link to shipping carriers on the site in the order detail section.
Security & Privacy
Will my on-line order be secure?
Our site uses the industry standard Secure Sockets Layer (SSL) technology to ensure the safety of your Internet transactions. SSL encrypts all of your personal information, including credit card number, name and address, to prevent decoding. To verify the security of your connection, check the lower left-hand corner of your browser window after accessing the server. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. You can also double-check by looking at the URL line of your browser. When you are accessing a secure server, the first characters of the site address will change from "http" to "https".
What happens to the information I provide on-line?
Are Gift Wrap charges refundable
No, Gift Wrap charges are not covered under our 30 day Return Policy.
How can I replace, repair or return an item I purchased on the site?
If, during the first 30 days of your purchase, you would like to replace or return the item, the process can be initiated on the Web site in the Returns section. You can send valuable information regarding your return to the Customer Service Center to move forward with the return process.
If your purchase was made earlier than 30 days prior to the return, either use the product support section , located on the bottom of the product support page, to find a repair station near you, or contact us for more instructions (877) 871-6755 Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET), Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET).
If you have any questions regarding coupon or promotions codes, please e-mail our Customer Service Center, including your name, contact information and order number (if applicable). You can also call (877) 871-6755 Mon - Fri: 9:00 a.m. - 11:00 p.m. (ET), Sat - Sun: 9:00 a.m. - 5:00 p.m. (ET) to speak with one of our Customer Service Representatives.